Contacts

Contacts

Contacts


Contact details with addresses sorted into Postal and Street in Xero.

We check every phone number and make sure the mobile number ends up in the mobile field. We also check each address for variations of PO Box and automatically move it into the postal address fields.

Contacts with more than one email address will only have one email address converted as Xero only allows for one email per contact.

If you have duplicate contacts in the source data we will add an identifier to the name so that each contact will still appear in Xero. If you have contacts that are marked as inactive they will still be converted as they may have transactions associated with them.
You can merge contacts post-conversion make sure you keep the one with the most up to date details.
Regarding ‘Sales and purchase account codes for contacts’ – the default income and standard purchase account codes for contacts currently do not come across as part of the conversion. In MYOB, you can apply an Income account to a customer card and an expense account to a supplier card unfortunately these will not convert. 

To update this information quickly in Xero you are able to ‘export’ the contacts update the relevant fields and re-import the updated file back into Xero. Please see the Xero help notes to assist you in regards to this:
  1. Exporting contacts
  2. Tips for exporting contacts
  3. Importing contacts

Contacts not showing as Supplier/Customer/Employee

During the conversion process, we convert all customers, employees, and supplier contact details into Xero contacts. These can be seen under the 'All' tab in contacts. Because Xero sorts contact types by their associated transactions, each time you create an Invoice the contact used will become a 'customer'. Similarly when you input a bill into Xero then these contacts will be recognised as 'suppliers'. The more you use Xero, these contacts will be filtered into 'customers' and 'suppliers' as needed. These contacts cannot be categorised during the conversion if they have not had a bill or invoice associated with them. 
Regarding Employees: If there has been no payroll processed in Xero, the Employees will not show as 'employees' under the contact tab until the first pay run has been completed in Xero. If you would like to review your employee information their details can be found under the Payroll Tab > Employee

Contacts showing as Pre-Conversion

In some instances, you may see a contact called 'Pre-conversion' associated with some transactions, invoices and bills. This may occur for a number of reasons, please see some possible scenarios below:
  1. Our software extracts the data from the back end of the source file database. For these transactions, there may be no 'contact' or description on the top line for us to export. When this happens, we default to the generic 'pre-conversion description.  
  2. The contact 'Pre-conversion' may be used for transactions that occur prior to the conversion date.
  3. As the functionality is different between each accounting package, the contact 'Pre-conversion' may be used for 'batch payments/deposits.

Specific Accounting Software Notes

Notes for MYOB files:

  1. BSB and Account numbers are converted for suppliers, this information is not converted for customers.
  2. Payment terms, bank account names and Statement Text are NOT converted.
  3. Contact Card ID is converted as Contact Account number in Xero.
  4. Contact custom fields such as Contact Logs and Memos are not available in Xero so do not come across in the conversion.

Notes for Reckon files:

  1. You will need to update Bank details and other financial details in Xero following conversion for all contacts.
  2. Emergency Contacts are not converted, only Primary contact information will convert.

Notes for QB desktop:

  1. You will need to update Bank details and other financial details in Xero following conversion for all contacts.
  2. Payment Terms are NOT converted.
  3. We extract the account number for customers and vendors and it gets exported to Xero as the Contact Account Number.
  4. Emergency Contacts are not converted, only Primary contact information will convert.

Notes for QBO:

  1. You will need to update Bank details and other financial details in Xero following conversion for all contacts.
  2. Payment Terms are NOT converted.
  3. Customer credit card information cannot be exported out of QBO for security reasons.
  4. We extract the account number for customers and vendors and it gets exported to Xero as the Contact Account Number.
  5. Emergency Contacts are not converted, only Primary contact information will convert

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