During the conversion, we only migrate tracking associated with "Jobs" and not "Customers". Customer Job tracking is a function in Reckon and Quickbooks.
When the tracking is set up against a ‘customer’ it is not linked to a ‘job’. During the conversion, if there is no ‘job’ detected then the job information associated with this customer cannot be converted.
In the example below, this invoice has been assigned to Customer Job ‘Fairy Shrimp Dry’, which has been set up against Customer: Job ‘Haycon Envt’.
You can use find and recode to allocate tracking to the necessary transactions.
Find and re-code in Xero is a fantastic tool to easily update or re-assign transactions.