Trouble Uploading Your Desktop File?

Trouble Uploading Your Desktop File?

Trouble Uploading Your Desktop File? Here’s How to Fix It

If you’re experiencing issues uploading your accounting file, don’t worry—here are a few troubleshooting steps to help you resolve the problem:

1. Use a Supported Browser

For the smoothest upload experience, we recommend using Google Chrome. You can download it here.

2. Verify File Type Compatibility

Make sure your file has a valid extension based on your location:

  • Australia: .myo, .myox, .qbb, .qbw

  • New Zealand: .myo, .myox

  • USA: .ptb, .qbb, .qbw, .qbm

Warning
Important: Only upload the actual data file — not additional documents, folders, or entire directories. Files that are incorrectly zipped, deleted, or modified may fail to upload.

3. Check the File Size

If the file size is 0 bytes, it means the file is empty and cannot be processed. Please re-save the file from your accounting software before attempting to upload again.

4. Follow Zip File Format Guidelines

Only one file should be included in the zip archive (unless performing a bulk upload).

For single file conversions:

  • Extract the correct data file from the folder

  • Re-zip it individually before uploading

5. Large File Handling

We accept zipped files up to 800MB. If your file exceeds this limit:

  • Try optimising or rolling the file in MYOB to reduce its size

  • Re-zip and upload again

Info: If you prefer, we can process your file as-is using our Custom Conversion service. Large files may take longer than the standard 3–5 business day timeframe.

6. Avoid Password-Protected Zips

Files zipped directly from MYOB may be password-protected, which can block the upload.
 Instead:

  • Compress the file manually outside of MYOB

  • Ensure the zip folder is not password protected

7. Check for Corrupted Zips or Files

Zip files may become corrupted during compression. If this happens:

  • Re-zip the file and try uploading again

Still Can’t Upload?

If you’ve checked all of the above and the upload still isn’t working, don’t hesitate to contact our support team at support@jetconvert.com. We’re here to help!