I can't upload my Desktop file

If you're having trouble uploading your file, here are some steps to troubleshoot the issue

1. Use a supported browser - We recommend using Google Chrome for the best upload experience download Chrome here

2. Check the file type - Ensure your file has a valid extension. We accept:

• Australia: .myo, .myox, .qbb, .qbw

• New Zealand: .myo, .myox

• USA: .ptb, .qbb, .qbw, .qbm

Make sure you are uploading only the data file — not additional documents or folders within the zip.

If the file was modified, deleted, or zipped incorrectly, it may fail to upload.

3. Confirm the File Has Data - Check the file size. If it’s 0 bytes, the file is empty and cannot be processed. You’ll need to re-save the file from your accounting software before uploading

4. Zip File Format - Only one file should be zipped (unless completing a bulk upload). For single conversions, if your zip folder contains multiple files, extract the correct one and re-zip it on its own

5. Large File Size - We accept files up to 800MB. If your file exceeds this:

• Try optimising or rolling the file in MYOB to reduce its size. Re-zip and attempt the upload again.

If you’d prefer we handle a larger file as-is, we can do so under our custom conversion service. Please note that large files may take longer than the usual 3 or 5 business days to complete.

6. No Password-Protected Zips - Files zipped directly from MYOB may have a password applied. To avoid this:

• Manually compress the source file outside of MYOB and ensure the zip folder is not password protected.
  

7. Corrupted Zip - Sometimes zip files can become corrupted during compression.

1. Try re-zipping the file and uploading again.
   

If you’ve checked all of the above and still can’t upload your file, feel free to contact our support team — we’re here to help!

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