I can't upload my Desktop file
Trouble Uploading Your Desktop File? Here’s How to Fix It
If you’re experiencing issues uploading your accounting file, don’t worry—here are a few troubleshooting steps to help you resolve the problem:
1. Use a Supported Browser
For the smoothest upload experience, we recommend using Google Chrome. You can download it here.
2. Verify File Type Compatibility
Make sure your file has a valid extension based on your location:
Australia:
.myo,.myox,.qbb,.qbwNew Zealand:
.myo,.myoxUSA:
.ptb,.qbb,.qbw,.qbm
Important: Only upload the actual data file — not additional documents, folders, or entire directories. Files that are incorrectly zipped, deleted, or modified may fail to upload.
3. Check the File Size
If the file size is 0 bytes, it means the file is empty and cannot be processed. Please re-save the file from your accounting software before attempting to upload again.
4. Zip File Format Guidelines
Only one file should be included in the zip archive (unless you’re doing a bulk upload). For single file conversions:
Extract the correct data file from the folder
Re-zip it individually before uploading
5. Large File Handling
We accept zipped files up to 800MB. If your file exceeds this limit:
Try optimising or rolling the file in MYOB to reduce its size
Re-zip and upload again
Opt for Custom Conversion
If you'd like us to handle the file as-is, we can do so through our custom conversion service. Please note: large files may take longer than our standard 3–5 business day timeframe.
6. Avoid Password-Protected Zips
Files zipped directly from MYOB may be password-protected, which can block the upload.
Instead:
Compress the file manually outside of MYOB
Ensure the zip folder is not password protected
7. Watch Out for Corrupted Zips/File
Zip files may become corrupted during compression. If this happens:
Re-zip the file and try uploading again
Still Can’t Upload?
If you’ve checked all of the above and the upload still isn’t working, don’t hesitate to contact our support team — we’re here to help!
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