Post Conversion Queries

Amending Conversion Balances

Please see here for more information on how to Amend Conversion Balances

Figures in Conversion Clearing Account

Please see here for more information regarding conversion clearing accounts.

Why do I have a Reconciliation Account?

From time to time when extracting transactional data from the source file we find that when a chart of account type bank no longer exists in the chart of accounts whether active or inactive,  we create an account titled Reconciliation account to bring the data into Xero. During the quality assurance process the team will handle these items individually to ensure that the missing chart of account is created and maintained if necessary.

I Cannot View my Action Checklist

If the status page link is not working and/or you cannot download the Action Checklist, it may be because you are using Internet Explorer. If so, try copying and pasting the status page URL into Chrome (our recommended browser) and see if it works there. If you still have no luck please contact support@jetconvert.com.au and we will send you a pdf.

Why did my Reckon Customer Tracking not Convert?

Please see here for information regarding Customer Tracking.

Why can I not see my converted file in Xero?

While in Xero go to your "MyXero" home page. If the new organisation that we have created for you is not there it is possible that you have not yet accepted the Xero subscription from us.

You should have received an email from Xero which says:

"Jet Convert has invited you to take over the subscription for <organisation name> on Xero. This will allow you to manage billing and payment information for the subscription.

To accept this invitation please use the following link: "

When you click on this link you have the choice to:

1. Create a Login with Xero (if you do not already have a login set up with Xero) or
   
2. Log in now (if you do have a login set up with Xero). 

The link from Xero is only valid for 14 days so please accept it as soon as possible. If the link has expired please contact support@jetconvert.com .

Also, see Accepting a Xero subscription invitation for more help on this matter.

Why do I have a balance in an AR/AP Original account?

Please see here for information regarding AR/AP Original Accounts and why we create them.

Why is the conversion date locked?

Generally, this is done so that you cannot accidentally make amendments to the conversion balances and impact the integrity of the converted data. More from Xero on lock dates

• Related Articles

• GST System Differences

  There are a number of differences in regards to GST handling that you need to be aware of when moving from one accounting package to another. These can impact you regardless of whether you are converting over yourself or using our conversion service. ...

• Conversion Clearing Accounts

  To bring some of the information from the source file to Xero we have to use clearing accounts during the conversion. For MYOB files these accounts are called: Conversion Clearing Account (199) and Conversion Clearing Bank Account (198) GST Clearing ...

• GST Reconciliation Post Conversion

  Publish your BAS for the period before your conversion date Run and publish the older BAS, or finalise the new Activity Statement for all periods prior to your conversion date that contain transactions with GST. You’ll need to do this in Xero so your ...

• Changing Accounting Basis in Xero Post Conversion

  Warning: We recommend that you do not use the file until it has been corrected. Unless you understand the full accounting implication of the above steps there is a very high chance that the integrity of the data may be impacted by changes you make in ...

• System Differences - Creation of Trade Debtors/ Creditors Original Accounts

  When converting information to Xero there are some system differences that need to be taken into consideration. For example, some accounting systems will allow you to create direct entries & manual journals to the Trade Debtor and Trade Creditor ...