Frequently Asked Questions
Bank Reconciliation Post Conversion
How to deal with the reconciliation post-conversion can vary depending on how up-to-date the accounting data file was when it was uploaded for conversion. In addition, whether you ordered a history versus balances service will influence when you need ...
Frequently asked questions for first time conversions
How does it work? You will be asked to upload a desktop file or provide access to your online company. We will replicate the data from your accounting software in Xero. If you use the regular service subsidised by Xero we will create the Xero ...
How to Backup your file
How to create a MYOB File backup Firstly, open your MYOB file. Click on the File menu, and go down to Back Up If prompted please make sure that you Backup Company File only. From here, you will get a new Pop Up box prompting you to select where to ...
Pre Conversion Queries
How do I Start a Conversion? For information on the steps required to complete a conversion see our knowledge base article here. Can You Convert into my Existing Xero Organisation? We are unable to convert into Existing Xero organisations. To ...
Post Conversion Queries
Amending Conversion Balances Please see here for more information on how to Amend Conversion Balances Figures in Conversion Clearing Account Please see here for more information regarding conversion clearing accounts. Why do I have a Reconciliation ...
How Secure is My Data?
Data Security At Jet Convert we consider security and confidentiality to be of utmost importance and take a number of steps to protect our client data During the upload, your data is secured and encrypted for maximum security. You can verify that ...
What File Types Can and Cannot be Converted?
MYOB Files must be under 800Mb and either .MYO or .MYOX if they are over 800Mb you can use our custom conversions. They must not have Multi-Currency or Multi-locations. Version of MYOB Australia New Zealand Account Right Y Y Account Right Live Y Y ...
What are the steps involved in doing a conversion?
1. Prepare the file There is some 'tidy-up' work that we recommend you do in the file prior to conversion: How to prepare the source software IMPORTANT - Our software creates the new Xero organisation as part of the conversion process. Please do not ...
Conversion Support
You have a variety of support options to choose from, depending on what works best for you. Pre-conversion Prior to converting your file, we encourage you to get in touch to discuss your conversion needs. You can email us at support@jetconvert.com or ...
Accepting your Xero subscription - step by step
Please see here for the step-by-step instructions with screengrabs on how to complete the successful transfer of subscription for your new Xero organisation.