Frequently Asked Questions
Frequently asked questions for first time conversions
How does it work? You will be asked to upload a desktop file or provide access to your online company. We will replicate the data from your accounting software in Xero. If you use the regular service subsidised by Xero we will create the Xero ...
Pre Conversion Queries
How do I Start a Conversion? For information on the steps required to complete a conversion see our knowledge base article here. Can You Convert into my Existing Xero Organisation? We can convert into Existing Xero organisations. To understand how to ...
Post Conversion Queries
Amending Conversion Balances Please see here for more information on how to Amend Conversion Balances Figures in Conversion Clearing Account Please see here for more information regarding conversion clearing accounts. Why do I have a Reconciliation ...
How Secure is My Data?
Data Security At Jet Convert we consider security and confidentiality to be of utmost importance and take a number of steps to protect our client data: We are ISO 27001 certified, adhering to one of the highest international standards for information ...
What File Types Can and Cannot be Converted?
MYOB Files must be under 800Mb and either .MYO or .MYOX if they are over 800Mb you can use our custom conversions. They must not have Multi-Currency or Multi-locations. Version of MYOB Australia New Zealand Account Right Y Y Account Right Live Y Y ...
Timing
When is the Best Time to Convert my File? The ideal time to convert your file will depend on your unique business needs. Since changing accounting software is a significant step, it’s important to give yourself space to ask questions and feel ...
What are the steps involved in doing a conversion?
This procedure is for our regular conversion service where we create the Xero Organisation and transfer it to your nominated Xero subscription email address. If you wish to convert into an existing Xero Organisation please see this knowledge base ...
Conversion Support
Support & Assistance for Your Conversion We offer various support options at every stage of your conversion process. Pre-conversion If you have specific requirements or questions prior to converting, we recommend: ✅ Getting in touch – Reach out to us ...